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Can you recommend a good reseller host

Posted by gurra, 02-28-2006, 10:15 AM
That give enduser support I am located in Sweden and the time-difference makes it to hard to give the support I would like. ( I am 6 hours ahead of the US East Cost for instance ) That's a problem, a few hours where me and my US clients "meet" So if you know anybody, please let me know! Gunnar

Posted by webhos, 02-28-2006, 10:46 AM
Hi, Give us some details what kind of server you want, your budget etc.. then it will be easy to recommand....... thanx.

Posted by Swelly, 02-28-2006, 10:47 AM
Welcome to the forum! Try QuickHost http://www.quickhost.com The offer support for YOUR customers, and you get the credit for it. Also try looking in the offers section in WHT.

Posted by rv_irl, 02-28-2006, 10:51 AM
Have you considered purchasing support seperately? This could give you more flexibility over quality management and personalising the support... In my opinion, it's not always necessary to provide 24x7 support if you are a reseller as some things you won't have much control over. For example if a server is down, just because the customers can alert you of the problem anytime they want, you won't be able to fix it because you'll need to wait for the host to fix the problem instead...

Posted by domaincart, 02-28-2006, 10:56 AM
You can find a lot of reliable companies by searching on this forum. We have a lot of account on different companies(like Nocster, Site5... etc.). But we glad Site5 only. Because their support is faster than others. They give 99.9% uptime guarantee. Their costs is inexpensive. Also they provide free tools like Fantastico, ClientExec... etc.

Posted by gurra, 02-28-2006, 11:12 AM
The packages I looked into so far would be around $39 - $50 / month and preferrably Cpanel ( Used it for a few years ) Could be HSphere too tho I haven' run that as much. I know it probably isn't necessary to have 24/7 support but I'd like to be able to offer it. Gunnar

Posted by Konrad4, 02-28-2006, 01:31 PM
Are you looking for a host located in Europe, or just a host that provides 24 hour support?

Posted by nax9, 02-28-2006, 01:46 PM
Purchasing support seperately may not be the best idea. They won't have root access to the servers. As well, what's the use of paying someone to just answer the basic questions and forward everything else to the host. It's redundant and makes things even more expensive. Even as a reseller, unless you have a very personal relationship with your clients, the odds are your clients will still expect a response at any time of day. Even a "we're looking into it" (I hate that sentence) reassures the client someone is there and will eventually look into it.

Posted by WireNine, 02-28-2006, 03:23 PM
ResellerZoom offers end user support.

Posted by S.Mathers, 02-28-2006, 07:04 PM
Hi im thinking of being a hosting reseller but im not too sure what company to get my reseller account from. Im based in the UK so im looking for a UK based datacenter. Ive found a company called HeartInternet that offers what i think is an outstanding reseller package for £29.99 (approx $60.00) a month. Has anybody had any experience with HeartInternet and do you think ill be safe going with them??

Posted by J_ks, 03-01-2006, 02:51 AM
Mathers, how about mailing to their sales department and see their response time..

Posted by bitterbrit, 03-01-2006, 06:02 AM
hi Mather welcome to wht. There are many companies based in uk do inquire about it before going for it..

Posted by premium20, 03-01-2006, 06:45 AM
I am sure that Site5 does not offer end user support. S. Mathers: As for UK based hosting: Clook.com RSHosting.com Kualo.com Rackspace.co.uk --- won't offer reseller package for sure Unitedhosting.co.uk I believe that these are the best from UK. You will find a lot of positive reviews for these companies.

Posted by S.Mathers, 03-01-2006, 07:35 AM
cheers, i have looked into those that you have suggested. HeartInternet still seems the cheapest and they mailed back within 15 minutes. Was very quick. They also have phone support.

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