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Help finding alternative reseller

Posted by artfuljames, 05-20-2006, 07:13 PM
Hi guys, First time posting new topic here, hope I don't go breaking any rules. I'll cut to the chase.. I have been a reseller with www.hostroute.co.uk (that's UK, not US servers) for well over a year and am quite honestly fed up with them. Sometimes they are great, sometimes awful - in terms of support and service. I have nothing against them (i.e. Gordon) and understand that to keep prices low they use low-spec servers and offer limited support. That said, I have found them to be quite rude, emails contain poor grammar and spelling mistakes (makes them sound like a kid in a bedroom if you know what I mean) and I have become increasingly frustrated with the constant email downtime and PHP walkabouts (by that I mean, one minute PHP is working fine, next minute its done a runner). Most of my clients are businesses and they rely on email, like most of us, for business. They rely on email in their day-to-day communications and are more bothered about their email working than their web site. Each time email goes down, I have to apologise and say "hopefully it won't happen again" but I know it will. Hostroute, incidentally, never apologise for anything - not even loosing approximately 100 email enquiries, potentially £100's of business. Over a year ago, I was chuffed to find such a low cost, potentially profitable reseller, I knew that other resellers existed but couldn't afford them at the time. Can anyone point me in the direction of a top quality, UK reseller that doesn't charge the earth? I obviously have a lot of hostees that I would need to move over, so this is a key feature I am interested in. Please only advise resellers on experience. Thanks. Last edited by ldcdc; 05-20-2006 at 07:53 PM.

Posted by CyberHostPro, 05-21-2006, 03:42 PM
Hiya it all depends on what your after really, Do you want Windows or Linux hosting? Also how much do you want to spend on your reseller account? Thanks

Posted by artfuljames, 05-21-2006, 08:32 PM
Hi, its ok, i seem to have found an excellent host whilst reading other threads here.

Posted by linktome, 05-21-2006, 09:20 PM
can you share us the name?

Posted by CyberHostPro, 05-22-2006, 03:56 AM
well who over you have chosen or going to choose be sure to check out WHT am sure you can find info out on almost any decent host Goodluck where ever you go

Posted by obiztek, 05-22-2006, 12:29 PM
Please check out xilo.net for UK based reseller hosting. Regards, Vibha

Posted by net, 05-22-2006, 12:46 PM
Do you have an account with them obiztek?

Posted by obiztek, 05-22-2006, 01:06 PM
Yes we have. We have experience in dealing with many ISP around for Linux / Windows 2000 / Windows 2003 .Also please our post in http://www.webhostingtalk.com/showthread.php?t=515659

Posted by dano1979, 05-26-2006, 03:04 PM
Wow, I'm glad to see I'm not the only one with problems. Hostroute does a horrible job of communicating, no reason's or response for down times, upgrades affecting entire sites, such as a recent php upgrade. Now The Zend Optimizer apparently somehow is not working, so neither is my site. I've pretty much had it, I wait a whole day before I get a response and it's usually, "This has been actioned". Is actioned a word? How about some more detail. It's been a few years and it's time to move on, with that said Hostroute.com who once had 2 thumbs up from me, now have an extreme 2 thumbs down, poor service and poor reliability.

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