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Do all providers suspend the account without warning?

Posted by tihhc, 10-24-2013, 11:22 PM
There was continued exploits under my website. My host provider suspended the account without warning. Do all host do the same thing?

Posted by LankapartnerHost, 10-24-2013, 11:25 PM
Not all, some are flexible

Posted by net, 10-24-2013, 11:25 PM
Probably not but recommended to avoid infecting other of your files and putting risk in the server. It is for your own good and you should thank your host for that.

Posted by TrentaHost, 10-24-2013, 11:25 PM
It really depends on the provider itself, we suspend on anything that goes against our TOS, without a suspension clients don't acknowledge the issue.. when their site's down they acknowledge it and handle the issue accordingly and they learn that if they want their site up, their going to follow the rules. Simple Pavlov Conditioning I might say

Posted by iexo, 10-24-2013, 11:29 PM
Agreed, best way!

Posted by HostWithLove_Cody, 10-24-2013, 11:54 PM
If you look at the issue from another perspective, suspension of the account actually serves as a way to protect your data from being exploited further. This can be useful especially if you are running a website which content is continuously being updated such as a forums. Apart from being able to get the client to acknowledge the issue, the fact that your account is likely on a shared server would lead to security and resource issues for other clients hosted on the same server. Hence it is reasonable that the provider suspends the account first. What we usually do is to open a ticket with the client to alert them of the exploit first before assigning a staff to check the degree of severity of the issue. If subsequently a suspension is required, that is conveyed to the client as well.

Posted by vps4win, 10-25-2013, 07:24 AM
sometimes is better for you too to be suspended so the exploit will make less damages

Posted by Michaelz, 10-25-2013, 07:44 AM
How do you know there were those continuous exploits? With many hosts it would depend on the nature of the exploit to determine the course of action. If there is imminent risk for the integrity/security of the server/other accounts then immediate suspension is the appropriate thing to do. Goes without saying that customers should always be informed accordingly.

Posted by tihhc, 10-25-2013, 08:11 AM
My provider told me.

Posted by Michaelz, 10-25-2013, 08:23 AM
Before or after suspension? And what kind of exploit did they identify?

Posted by tihhc, 10-25-2013, 08:38 AM
After suspend... no further explanation

Posted by Michaelz, 10-25-2013, 08:43 AM
That's bad. Shouldn't be a general rule.

Posted by VMakerHOST, 10-25-2013, 10:53 AM
Its Depend some time exploits damage other users on same server and mostly its due to script vulnerability

Posted by Kailash12, 10-25-2013, 11:20 AM
It depends on the exploit. If host thinks that this can affect to entire server and other account, they can suspend your account. However this should not be the cause for minor issue (like iframe code / javescript code are added to your web ages)

Posted by simon_enzu, 01-31-2014, 04:57 PM
It depends on the situation. If your site is a threat to shared hosting environment, they would be forced to do that. You can ask them to find the exact cause of that issue and can take remedies.

Posted by rogriverac, 01-31-2014, 05:14 PM
When suspension is the only way to stop the exploits to keep causing damage or impose a severe security threat to other customers, then there should be no further delay in suspending the server and work on a plan of action with the customer to eliminate the threat. Notification of such actions is a must.

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